AVIAJAR COLOMBIA S.A.S., identified with NIT 901631993-4, based in Medellín – Colombia, is responsible for the processing of personal data obtained through its website aviajarcolombia.com/aviajarpanama and its mobile application “Aviajar”.
At AVIAJAR COLOMBIA S.A.S. we value the privacy of our users and are committed to the proper handling and protection of their personal data in accordance with Law 1581 of 2012, Decree 1377 of 2013, and other applicable regulations.
PERSONAL DATA COLLECTED
- Full name
- Identification document
- Phone number
- Residential address
- Payment data (through secure third-party platforms)
- Purchase and booking history
- Approximate location (with user permission in the mobile app)
- Travel and browsing preferences on the platform
PURPOSE OF DATA PROCESSING
Your personal data will be used solely for the following specific purposes:
- Process bookings and payments for contracted tourism services.
- Provide customer support and service.
- Send promotions, news, and personalized offers.
- Comply with legal and regulatory obligations.
- Improve the user experience on the website and mobile app.
- Personalize recommendations based on location and preferences.
- Prevent fraud and improve platform security.
- Conduct market research to optimize our services.
LEGAL BASIS FOR DATA PROCESSING
The processing of personal data is based on:
- Explicit authorization granted by the user upon registration.
- Compliance with legal, tax, accounting, and security obligations.
- Execution of the contract for the provision of tourism services.
- Legitimate interests to improve the experience and protect security.
USE OF COOKIES AND SIMILAR TECHNOLOGIES
Our website and mobile app use first-party and third-party cookies to:
- Analyze usage patterns.
- Personalize content and advertising.
- Improve the platform’s security and performance.
- Remember user preferences.
- You can configure your browser or device to block or delete cookies, although some functions may be affected.
DATA SHARING WITH THIRD PARTIES
We may share your personal data with third parties strictly necessary for the provision of services:
- Secure payment providers.
- Hotels, tour operators, and airlines for bookings.
- Government entities (upon legal requirement).
- Advertising and analytics platforms to improve the service.
- Geolocation services (with prior authorization).
- Business partners to offer additional benefits.
- All these third parties are contractually obligated to respect the confidentiality and security of your personal data, in accordance with current Colombian legislation.
INFORMATION SECURITY
- We apply technical, administrative, and organizational measures to protect your personal data against unauthorized access, alteration, loss, or misuse. However, we recommend taking additional precautions such as using secure passwords and keeping your information up to date.
DATA SUBJECT RIGHTS
The data subject may exercise the following rights:
- Consult, update, rectify, and delete their personal data.
- Revoke the authorization granted for the processing of their data.
- Object to the processing of their data for specific purposes.
- Submit complaints to the Superintendence of Industry and Commerce (SIC).
- To exercise these rights, go to the following link: https://aviajarcolombia.com/aviajarpanama/mi-cuenta/, PQRS option.
INTERNATIONAL DATA TRANSFER
- Some of our providers may be located abroad. In such cases, we ensure that international data transfers comply with international standards equivalent to those required by Colombian regulations, ensuring the protection and confidentiality of your data.
REGULATORY INFORMATION
- AVIAJAR COLOMBIA S.A.S. operates with National Tourism Registry (RNT) number 155319, in accordance with Decree 2438 of 2010.
UPDATE AND VALIDITY
This document was updated on March 30, 2025, and may be modified periodically, with prior notice to users through official means.
