Welcome to AVIAJAR COLOMBIA S.A.S. (NIT 901631993-4). By accessing and using our website and mobile application “Aviajar”, you agree to comply with these terms. If you do not agree, please refrain from using them.
USE OF SERVICE
- You must be at least 18 years old to use our services.
- You agree to use our services only for lawful purposes, complying with all applicable Colombian laws and regulations, especially:
- Law 1581 of 2012 (Personal Data Protection).
- Law 527 of 1999 (Electronic Commerce).
- Law 1480 of 2011 (Consumer Protection Statute).
- Law 599 of 2000 (Computer Crimes).
- You agree not to use our services to:
- Distribute content that infringes intellectual property rights.
- Distribute malicious software or viruses.
- Harass, abuse, or violate the rights of others.
ACCOUNT CREATION AND SECURITY
- You must provide true, complete, and up-to-date information when creating an account.
- You are responsible for keeping your login credentials confidential. You must immediately report any suspected unauthorized access or security breaches.
INTELLECTUAL PROPERTY
- All content on our services (texts, graphics, images, logos, software) is the property of AVIAJAR COLOMBIA S.A.S. or its licensors and is protected by Colombian and international intellectual property laws.
COOKIE POLICY
- Our website and mobile application use first-party and third-party cookies to:
- Improve the user experience.
- Analyze behaviors and preferences.
- Conduct statistical studies.
- Provide personalized advertising.
- Cookies do not store sensitive personal data. You can manage, accept, or reject cookies via your browser or mobile device settings. By continuing to use our services, you agree to the use of cookies described in this policy.
RESERVATIONS, PAYMENTS AND CANCELLATION POLICY
- All reservations are subject to availability and confirmation.
- Payments are securely processed through our integrated gateways. AVIAJAR COLOMBIA S.A.S. is not responsible for user errors when making reservations or payments.
- Cancellations or modifications may incur additional costs depending on the specific policies of each travel provider.
- In accordance with Article 47 of Law 1480 of 2011, users may exercise their right of withdrawal within five (5) business days after making a purchase through digital or phone channels, provided that the service has not yet started.
PERSONAL DATA PROTECTION
- Personal data will be processed in accordance with our Privacy Policy and Law 1581 of 2012. You may request correction or deletion of your data through the PQRS portal in “My Account”.
USER RESPONSIBILITIES
- You are responsible for the accuracy of the information provided.
- You must immediately report any suspicious or irregular activity in your account.
- AVIAJAR COLOMBIA S.A.S. will not be liable for misuse of your account if you share your credentials with third parties.
RESTRICTIONS ON THE USE OF WEBSITE AND APP
It is prohibited to:
- Use bots, spiders, or automated methods to extract data.
- Attempt to access restricted areas without authorization.
- Reverse engineer, modify, or distribute the source code of the website or application.
- Engage in fraudulent activities on the platform.
MODIFICATION OF TERMS
- We reserve the right to update these terms. Modifications will be notified on our website and mobile app. By continuing to use our services after such changes, you agree to the new terms.
REGULATORY INFORMATION
- AVIAJAR COLOMBIA S.A.S. operates under National Tourism Registry (RNT) number 155319, in accordance with Decree 2438 of 2010.
UPDATE AND VALIDITY
This document was updated on March 30, 2025, and may be modified periodically, with prior notice to users through official channels.
